Customer Service
We reserve the right to review all orders placed on our site. If your order is under review, you will receive an email indicating the results within one business day. We unfortunately will not have an update prior to that time. Once your order is confirmed, we will be glad to provide order status information for you. Please contact us at CEB@cleanerearthproject.org or 407-621-1118 for assistance.
FAQS
Order Status
Return Status
Need Help?
Your return will be processed within 10 business days after delivery. We are unable to provide delivery confirmation, you will receive an email with the refund total when the return is complete. Please allow a few additional business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be happy to let you know when your refund should be completed. We do not reimburse shipping fees. Please contact us at CEB@cleanerearthproject.org or 407-621-1118 for assistance.
Call us at 407-621-1118
or send us an email.
Change/Cancel Order
To cancel or change an order, please contact us at CEB@cleanerearthproject.org or 407-621-1118. We will do our best to accommodate your request.
If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders together upon request. At times, however, we will not be able to accommodate the request and will have to ship your orders separately.
Return Policy
CleanerEarthBags.com accepts returns within 30 days.
If you are not satisfied with your purchase, please send the unused item in its original and unused condition, all tickets attached, and a copy of your invoice with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. Refunds can only be issued to the card or PayPal account that was used to make the purchase.
Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable according to the below policies.
Please send all returns and exchanges to the following address:
UNITED STATES & CANADA
Cleaner Earth Bags
eCommerce Return Department
1080 Cypress Parkway
#PMB1123
Kissimmee, Fl. 34759
Do You Ship To...?
Currently CleanerEarthBags.com only ships to addresses within the U.S. and Canada:
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All 48 states within the Continental U.S.
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District of Columbia - U.S.
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Alaska - U.S.
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Hawaii - U.S.
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British Columbia - Canada
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Alberta - Canada
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Saskatchewan - Canada
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Manitoba - Canada
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Ontario - Canada
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Quebec - Canada
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New Brunswick - Canada
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Prince Edward Island - Canada
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Nova Scotia - Canada
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Newfoundland and Labrador - Canada
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Yukon - Canada
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Northwest Territories - Canada
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Nunavut - Canada
If you have questions regarding shipping, please contact us at CEB@cleanerearthproject.org or 407-621-1118.