Customer Service
Your return will be processed within 10 business days after delivery. We are unable to provide delivery confirmation, you will receive an email with the refund total when the return is complete. Please allow a few additional business days from this date for the refund to apply to your account. If you retain and provide your return tracking number, we'll be happy to let you know when your refund should be completed. We do not reimburse shipping fees. Please contact us at CEB@cleanerearthproject.org or 407-621-1118 for assistance.
Returns
Return Status
Return Policy
Need Help?
Call us at 941-999-4294
or send us an email.
CleanerEarthBags.com accepts returns within 30 days.
If you are not satisfied with your purchase, please send the unused item in its original and unused condition, all tickets attached, and a copy of your invoice with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please note: we cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 10 business days of receiving your returned merchandise. Refunds can only be issued to the card or PayPal account that was used to make the purchase.
Items marked FINAL SALE cannot be returned or exchanged.
FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable according to the below policies.
Please send all returns and exchanges to the following address:
UNITED STATES & CANADA
Cleaner Earth Bags
eCommerce Return Department
3405 Oakmont Court
Kissimmee, Florida 34746
Exchanges
CleanerEarthBags.com accepts exchanges within 30 days.
Exchanges will only be accepted for items having a manufacturing defect and will only be exchanged for duplicate items. If your item is unavailable at the time processing, or is completely sold out, we will notify you by email and refund your purchase instead. Please send unused item in its original condition, all tickets attached, and a copy of your invoice with description of defect within 30 days of receiving your item(s). Items with any tag removed cannot be exchanged and will be returned to customer.
Your exchange will be processed within 10 business days after delivery. We are unable to provide delivery confirmation, you will receive an email when your exchange is shipped. If you retain and provide your return tracking number, we'll be happy to let you know when your exchange should be completed. We do not reimburse shipping fees. Please contact us at CEB@cleanerearthproject.org or 407-621-1118 for assistance.